FAQ — Frequently Asked Questions
◇ Frequently Asked Questions
Find answers to the most common questions about our jewelry, shipping, and orders here. ✦
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✧ Is the jewelry water-resistant?
Yes ✦ Our stainless steel jewelry is designed to withstand daily water exposure and maintain its shine over time.
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✧ Does the jewelry tarnish?
No ✦ Stainless steel is a durable material known for its resistance to oxidation.
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✧ What are the delivery times?
Orders are carefully prepared and shipped quickly from France ✦
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✧ How do I care for my jewelry?
We recommend storing your jewelry in its pouch when not worn to preserve its shine ✦
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✧ What is the quality of Éclats de Lam jewelry?
At Éclats de Lam, we prioritize jewelry made from 316L stainless steel, a material known for its quality, resistance, and durability.
Water-resistant and designed to maintain its shine over time, 316L steel is prized for its everyday comfort and lasting hold ✦
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✧ Is the jewelry suitable for sensitive skin?
Our 316L stainless steel jewelry is appreciated for its everyday comfort and is generally suitable for sensitive skin ✦
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✧ Can the jewelry be worn daily?
Yes ✦ Our jewelry is designed to accompany your daily life while maintaining its elegance over time.
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✧ Is the jewelry adjustable?
Some models are adjustable. This information is indicated directly in the description of the relevant piece of jewelry ✦
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✧ Does the jewelry come in packaging?
Every Éclats de Lam order is carefully prepared in elegant packaging, designed to offer a beautiful unboxing experience ✦
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✧ Do you ship to Europe?
Yes ✦ We currently ship to France as well as several European countries, DOM-TOM, and Morocco.
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✧ Can I give jewelry as a gift?
Yes ✦ Our jewelry and its packaging are perfectly suited for giving an elegant gift to your loved ones. Gift cards are also available to let them choose the ideal piece of jewelry.
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✧ How do I track my order?
A confirmation email and a shipping tracking number are sent after your order is dispatched ✦
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✧ How do I contact customer service?
contact@eclatsdelam.com
We are available to assist you before or after your order ✦